Return Policy

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Return Period

If you are not satisfied with a repair service provided by flamearoma, please contact us within 30 days of service completion to initiate a return or warranty claim. Requests made after this period may not be eligible for return or refund.

Return Conditions

To be eligible for a return or warranty service, the following conditions must be met:

• The device must be returned in the same condition as when it left our service center
• All original parts and components must be present
• The issue must be related to our repair work, not new damage or unrelated problems
• You must provide proof of service completion (receipt or service order number)
• The return request must be made within the specified return period

Return Shipping Costs

Return shipping costs are handled as follows:

• Warranty claims: If the repair fails due to our workmanship, we will cover the cost of return shipping
• Customer-initiated returns: If you request a return for reasons other than warranty issues, you are responsible for return shipping costs
• Refund eligibility: Return shipping costs may be refunded in certain circumstances, as determined on a case-by-case basis

Return Process

To initiate a return, please follow these steps:

1. Contact us within the return period at onlineY3mxs9K1m or through our contact page
2. Provide your service order number and details about the issue
3. We will review your request and provide instructions for returning the device
4. Package the device securely with all original components
5. Ship the device to the address we provide
6. Once received, we will inspect the device and process your return or warranty claim
7. You will be notified of the resolution and any applicable refunds will be processed

Non-Returnable Items

The following items or services are generally not eligible for return:

• Services that have been completed and accepted by the customer without complaint
• Devices that have been damaged after leaving our service center due to customer negligence or misuse
• Devices with issues unrelated to our repair work
• Consumable parts or materials that have been used or installed
• Services cancelled after work has substantially begun, unless otherwise agreed

General Legal Requirements

This Return Policy complies with applicable consumer protection laws and regulations. Your statutory rights as a consumer are not affected by this policy. In jurisdictions where mandatory return periods apply, we will honor the longer of the statutory period or our stated return period.

Warranty Coverage

Repairs performed by flamearoma are covered by our warranty. If a repaired device fails due to our workmanship, we will re-repair it at no additional charge within the warranty period. The specific terms and duration of the warranty will be provided at the time of service completion.

Order Cancellation Policy

You may cancel a repair service order under the following conditions:

• Before work begins: Full cancellation is available with no fees
• After work begins: Cancellation fees may apply based on the work completed and materials used
• Diagnostic fees: If diagnostic work has been performed, diagnostic fees may be non-refundable
• Parts ordered: If parts have been ordered specifically for your device, cancellation may be subject to restocking fees

To cancel an order, contact us immediately. We will assess the cancellation request and inform you of any applicable fees.

Refund Procedure

Refunds may be available in the following circumstances:

• We are unable to complete the repair as agreed
• Service is cancelled before work begins
• Warranty claim is valid and re-repair is not possible or desired
• Other circumstances as determined on a case-by-case basis

Refund processing:

1. Refund eligibility is determined after review of your return or cancellation request
2. Approved refunds will be processed within 10-14 business days
3. Refunds will be issued to the original payment method used
4. You will receive confirmation once the refund has been processed

Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

Device Pickup

Repaired devices must be picked up within 90 days of completion. Devices not picked up within this timeframe may be subject to storage fees or disposal in accordance with applicable laws.

Contact Information

For questions about our Return Policy, to initiate a return, or to request a refund, please contact us:

• Email: onlineY3mxs9K1m
• Contact page: Visit our contact page for additional contact methods
• Response time: We aim to respond to all inquiries within 2-3 business days