Privacy Policy

Last updated:

Introduction

Flamearoma respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you use our appliance and electronics repair services.

Information We Collect

When you contact us for repair services, we may collect personal information including your name, email address, phone number, and details about the devices you need repaired. We also collect information about the repair history and device specifications.

How We Use Your Information

We use the information we collect to provide repair services, communicate with you about your repairs, process payments, and improve our services. We may also use your information to send you updates about your repair status.

Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

Contractual necessity: To fulfill our repair service agreements
Legitimate interests: To improve our services and communicate with you
Consent: When you provide explicit consent for specific data processing activities
Legal obligations: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share information in the following circumstances:

Service providers: To complete repairs, such as ordering replacement parts from suppliers
Legal requirements: When required by law, court order, or government regulation
Business transfers: In connection with a merger, acquisition, or sale of assets
With your consent: When you explicitly authorize us to share your information

Data Protection

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of sensitive data during transmission
Secure storage systems with restricted access
Regular security assessments and updates
Employee training on data protection practices

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights and Options

You have the following rights regarding your personal information:

Right to access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure: Request deletion of your personal data under certain circumstances
Right to restrict processing: Request limitation of how we process your data
Right to data portability: Request transfer of your data to another service provider
Right to object: Object to processing based on legitimate interests
Right to withdraw consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided on our contact page.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

Service records: Retained for the duration of our business relationship and for a reasonable period thereafter for warranty and legal purposes
Contact information: Retained until you request deletion or withdraw consent
Legal requirements: Some information may be retained longer if required by applicable laws

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

Third-Party Services

We use various third-party services that may collect and process information about you:

Google Ads Conversion Tracking: Tracks conversions from our advertising campaigns
Google Ads Remarketing: Shows relevant ads to users who have visited our website
Google Analytics: Analyzes website usage and visitor behavior
Google Maps API: Provides location services and mapping functionality

These services have their own privacy policies. We encourage you to review their policies to understand how they collect and use your information.

Use of Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, analyze site traffic, and improve our services. For detailed information about our use of cookies, please refer to our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at onlineY3mxs9K1m or visit our contact page.